FAQ
Q: Where are you located?
A: We are located in Gardner, MA. While we primarily operate online, we participate in local markets and events. Stay updated by following us on social media for announcements about any upcoming local appearances!
Q: When can I expect my order to arrive?
A: If you are within 16 miles of Gardner, MA a local delivery will occur within 24-48 hours so keep an eye out for any updated notifications on your order. If your order Is being shipped to you, we pack and ship within 24 hours of notice and USPS typically takes between 1-3 business days for delivery.
Q: I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?
A: No, unfortunately you will have to place one order per address. The system allows only one tracking number per order, so please place separate orders for gifting.
Q: Can I return or exchange my purchase?
A: Currently we do not accept returns on any bath & body care if opened and used but a happy customer is our number one goal! If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
A: We are located in Gardner, MA. While we primarily operate online, we participate in local markets and events. Stay updated by following us on social media for announcements about any upcoming local appearances!
Q: When can I expect my order to arrive?
A: If you are within 16 miles of Gardner, MA a local delivery will occur within 24-48 hours so keep an eye out for any updated notifications on your order. If your order Is being shipped to you, we pack and ship within 24 hours of notice and USPS typically takes between 1-3 business days for delivery.
Q: I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?
A: No, unfortunately you will have to place one order per address. The system allows only one tracking number per order, so please place separate orders for gifting.
Q: Can I return or exchange my purchase?
A: Currently we do not accept returns on any bath & body care if opened and used but a happy customer is our number one goal! If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Please reach out by sending an email to support@wellawoods.com and we’ll respond with a personal email in 24-48 business hours.
Q: Can I customize a gift set or order a personalized item?
A: Absolutely! We love helping our customers create personalized and customized gift sets. Whether it's adding a special message, selecting specific products, or creating a unique label on our candles or other products, we're here to bring your vision to life. Please email support@wellawoods.com and include your order number, and we'll be more than happy to discuss your customization options and create a truly one-of-a-kind gift for your loved ones or yourself. We can't wait to collaborate with you and make your gift extra special!
Q: Can I customize a gift set or order a personalized item?
A: Absolutely! We love helping our customers create personalized and customized gift sets. Whether it's adding a special message, selecting specific products, or creating a unique label on our candles or other products, we're here to bring your vision to life. Please email support@wellawoods.com and include your order number, and we'll be more than happy to discuss your customization options and create a truly one-of-a-kind gift for your loved ones or yourself. We can't wait to collaborate with you and make your gift extra special!
Q: Why does my candle look separated from the glass?
A: Due to weather conditions, sometimes a slight slippage from the glass occurs. Your candle is not damaged and this issue will resolve while burning. During the drying process, depending on the room's temperature, the wax can pull away from the glass as it cools, creating this effect. However, once the candle is lit, it will go away as the glass heats up.
Q: Why does my candle look like it has frosting on top?
A: True, natural soy wax can "frost" when heated too high. It does not impact the quality of the scent or the burn of the candle in any way, shape or form!
A: Due to weather conditions, sometimes a slight slippage from the glass occurs. Your candle is not damaged and this issue will resolve while burning. During the drying process, depending on the room's temperature, the wax can pull away from the glass as it cools, creating this effect. However, once the candle is lit, it will go away as the glass heats up.
Q: Why does my candle look like it has frosting on top?
A: True, natural soy wax can "frost" when heated too high. It does not impact the quality of the scent or the burn of the candle in any way, shape or form!