FAQ
Q: Where are you located?
A: We are located in Gardner, MA. While we primarily operate online, we occasionally participate in local markets and events. Stay updated by following us on social media for announcements about any upcoming local appearances!
Q: I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?
A: No, unfortunately you will have to place one order per address. The system allows only one tracking number per order, so please place separate orders for gifting.
Q: Can I return or exchange my purchase?
A: A happy customer is our number one goal! If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
A: We are located in Gardner, MA. While we primarily operate online, we occasionally participate in local markets and events. Stay updated by following us on social media for announcements about any upcoming local appearances!
Q: I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?
A: No, unfortunately you will have to place one order per address. The system allows only one tracking number per order, so please place separate orders for gifting.
Q: Can I return or exchange my purchase?
A: A happy customer is our number one goal! If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Please reach out by sending an email to support@wellawoods.com and we’ll respond with a personal email in 24-48 business hours.
Q: Can I customize a gift set or order a personalized item?
A: Absolutely! We love helping our customers create personalized and customized gift sets. Whether it's adding a special message, selecting specific products, or creating a unique label on our candles or other products, we're here to bring your vision to life. Please reach out to support@wellawoods.com and include your order number, and we'll be more than happy to discuss your customization options and create a truly one-of-a-kind gift for your loved ones or yourself. We can't wait to collaborate with you and make your gift extra special!
Q: Can I customize a gift set or order a personalized item?
A: Absolutely! We love helping our customers create personalized and customized gift sets. Whether it's adding a special message, selecting specific products, or creating a unique label on our candles or other products, we're here to bring your vision to life. Please reach out to support@wellawoods.com and include your order number, and we'll be more than happy to discuss your customization options and create a truly one-of-a-kind gift for your loved ones or yourself. We can't wait to collaborate with you and make your gift extra special!
Q: Why does my candle look separated from the glass?
A: Due to weather conditions, sometimes a slight slippage from the glass occurs. Your candle is not damaged and this issue will resolve while burning. During the drying process, depending on the room's temperature, the wax can pull away from the glass as it cools, creating this effect. However, once the candle is lit, it will go away as the glass heats up.
A: Due to weather conditions, sometimes a slight slippage from the glass occurs. Your candle is not damaged and this issue will resolve while burning. During the drying process, depending on the room's temperature, the wax can pull away from the glass as it cools, creating this effect. However, once the candle is lit, it will go away as the glass heats up.